1. Delivery methods
Instatyre supports courier shipment of tyres to the customer-provided address where courier coverage is available. Delivery availability can depend on postcode or CAP, product size, stock location, courier restrictions and local access conditions.
2. Delivery areas and restrictions
Some islands, remote regions, restricted-access properties, military addresses, freight-forwarding addresses or non-standard destinations may be unavailable or subject to extra charges. Any known restriction should be shown before payment where possible.
3. Delivery estimates
Product cards and checkout may show estimates such as 24-48h dispatch or 2-3 working days where available. Estimates are not guaranteed delivery dates unless expressly stated in the order confirmation.
4. Dispatch timing and tracking
Orders are prepared after payment authorization, stock validation and address review. Stocked items are normally prepared for dispatch within 1-2 business days after payment confirmation. Tracking or order-status updates are provided where the logistics provider supports them. Dispatch may be delayed by bank holidays, courier disruption, weather, security review, stock transfer or incorrect customer information.
5. Delivery charges
Checkout states whether delivery, VAT, disposal fees, PFU or environmental notes or optional add-ons are included, optional or excluded. Customers should review the final total before payment authorization.
6. Customer address duties
Customers must provide a complete delivery address, valid contact details, access instructions and any information needed by the courier. Incorrect or incomplete details may cause delay, failed delivery or extra costs.
7. Failed, split or delayed delivery
If delivery fails because of incorrect address, unavailable recipient, refusal, access issues or incorrect customer information, additional delivery, storage, collection or return costs may apply where legally permitted. Tyres in the same order may be shipped from different stock locations and arrive separately.
8. Damaged delivery and stock exceptions
Customers should inspect goods on arrival and report visible courier damage promptly with photos, packaging details and order reference. If stock becomes unavailable after order submission, support may offer substitute tyres, delayed dispatch, partial cancellation or refund. Any substitute must be accepted by the customer before dispatch.